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Help Center

Help Center

We’re Here to Help — Anytime, Anywhere

Welcome to the Op Wallet Help Center, your go-to resource for all things crypto security, wallet management, and troubleshooting. Whether you’re a first-time user or a seasoned trader, we’ve got answers to your questions.

FAQ

Frequently Asked Questions

Download the Op Wallet app or open the web app, choose "Create New Wallet", follow the on-screen prompts, and securely write down your recovery (seed) phrase when shown. We NEVER store your seed phrase.
Network congestion can cause delays. First, verify the transaction on a blockchain explorer (TxID). If gas fees were too low, you may need to speed up or replace the transaction (if your wallet/network supports it). Contact support if unsure.
Install Op Wallet on the new device, choose "Restore Wallet", and enter your 12/24-word recovery phrase exactly as you saved it. Make sure you are in a private, secure environment while doing this.
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24/7 Expert Support

Our dedicated support team is ready to assist you day or night — answering your questions, guiding you through setup, and ensuring you enjoy seamless service without interruptions. Reach us anytime via phone, live chat, or email.

support@opwallet.io
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